Author: Vishala Pechetti
6th September 2022
Sales training is all about improving seller’s overall sales readiness to drive seller behavioral change and maximize sales success.
To understand the sales training landscape, we teamed up with Harsh Monga, a dynamic leadership and executive coach and the director and head of sales training at Dr. Reddy’s.
Not everyone learns the same way, though they might be learning the same thing. I think most of the people who might be reading this, if they are in the training industry, would understand that different people have different learning styles.
Harsh Monga was featured in our podcast series – #Pitch Perfect and shared his tips on designing the perfect sales training program.
‘Activity is not productivity’, says Harsh Monga. Sales training is not about how much effort we are putting in terms of training people, it is about how much impact we are able to create on team performance and the business.
It is important to sit with all the stakeholders and decide on the training outcomes before rolling out the training program. This helps in understanding the effectiveness of training.
When it comes to learning, there are three things that are very important – Education, Experience, and Exposure. Education comes from the formal sales training that we provide to sales reps. Exposure comes from interacting with other people, learning from peers, on-job coaching, and the guidance of their managers. Experience is actually working on the job, experiencing different scenarios with customers, and going through different projects and assignments.
The rule is that people learn more from 70% from experience, a little less than 20% from exposure, and just about 10% from formal education. But all three are important in designing an optimal sales training program.
To create a unique and personalized learning experience, it is important to make sure that training needs identification is a robust one. Baselining through competency assessments is very important to identify who needs what kind of inputs, and create cohorts of people with similar training needs.
The effectiveness of sales training can be measured based on a lot of matrices. It is not always sales or revenue numbers. It can be based on employee attrition, productivity measures, CSAT, and net promoter scores. Therefore, the effectiveness of a sales training program needs to be decided and agreed upon while designing the sales training program.
Even though there will be a shift in terms of AI-enabled sales coaching, it will never completely replace the manager’s guidance and intervention. And, it will never replace the human part of sales coaching. Therefore, utilize AI in assisting managers and critical aspects of sales training.
There was a lot of hype on game-based learning, and organizations built such games where employees could learn, but it takes too much effort, money, time, and resources to pick up knowledge from these games, and the ROI is not very significant.
Now, people have switched from game-based learning to leaderboards, and that has been working quite well for sales training. Leaderboards can be used to assess the sales reps’ performance and also, reward the reps with exciting prizes and points. Hence, improving their sales performance
According to Harsh Monga, video-based learning is still very underrated. He believes it is one of the best ways of training sales teams. For most people watching videos is the fastest way to learn and retain information but the videos have to be engaging and interactive.
Listen to the full episode on disrupting sales training landscape here – Podcast